Resident Help — Anstey Property Management

Resident Help

What can we help you with?

Search for your query (e.g. How to pay a bill) or click the most suitable button below.

Contacting Anstey

Maintenance & Repairs

Contacting Anstey

Maintenance & Repairs

Contacting Anstey

How to Contact Anstey

I have a general query?

I have a financial query?

I have a legal query?

Where do I send letters?

Where are your offices?

Existing Clients

What is the client portal and what can it do?

How can I sign up for the client portal?

How do I report a maintenance issue?

What is your out of hours helpline?

Financial

Payments

Payment methods – How can I make a payment to Anstey?

What is a management fee and what does it pay for?

What is ground rent and why do I pay it?

Service Charges

What is a service charge?

Why do I have to pay my service charge?

Why is my service charge more/less than my neighbours?

How do I know what the service charge is being spent on?

What is a reserve fund?

Maintenance & Repairs

Maintenance & Repairs

How do I report a maintenance issue?

Section 20/Major Works

What are section 20/major works?

What is the section 20 procedure?

How long does the section 20 take?

Legal

Buying & Selling Your Home

I need a property transfer pack (LPE1) how do I get one?

Who do I need to contact about buying or selling a property?

Consents & Alterations

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